The consultation is just a snapshot, but the clinical picture keeps changing. Medicue keeps you informed.
350+
Clinics
5
Countries
500 000+
Patients
A clinic fitting 500 new contact lens wearers a year loses 110 to 130 of them within twelve months. Most of it is preventable.
Nearly half of them lapse within the first two months — often before the clinic has had a single follow-up.
And 71% were never offered an alternative lens or strategy. The patient you don't hear from is the patient you lose.
When lapsed wearers are refitted, most return — with modern lenses, nearly all. Often the problem was the lens, not the patient.
Full references
Sulley A, Young G, Hunt C. Factors in the success of new contact lens wearers. Cont Lens Anterior Eye 2017;40(1):15–24.
Sulley A, Young G, Hunt C, McCready S, Targett MT, Craven R. Retention Rates in New Contact Lens Wearers. Eye Contact Lens 2018;44(Suppl 1):S273–S282.
Young G, Veys J, Pritchard N, Coleman S. A multi-centre study of lapsed contact lens wearers. Ophthalmic Physiol Opt 2002;22(6):516–527.
Lievens C, Pucker AD, Rayborn E, et al. Refitting contact lens dropouts into a modern daily disposable contact lens. Ophthalmic Physiol Opt 2024;44:686–692.
Your figure is unknown. Across 29 clinics, twelve-month retention of new wearers ranged from 40 to 100 percent.
Across 29 clinics it ran from 40% to 100%. Yours is in there somewhere.
The difference isn’t skill. It’s how you follow up.
New wearers at twelve months. Sulley et al., 2017
A consultation captures a moment. A patient’s health develops between them.
The clinician meets the patient prepared — with structured symptom data that enables a more targeted consultation from the first minute.
The patient’s own data guides the conversation — helping the clinician make the right decisions faster.
Follow-up when the need is there — not when the calendar decides. Continuous monitoring ensures no patient is overlooked, and no appointment is wasted.
More time for each patient — less time on coordination, reminders, and manual follow-up.
Patients followed up automatically
Tasks done for you automatically
Time saved today
We are impressed with how Medicue’s unique solutions can help us provide better services for our patients and our employees.
“We save 5–8 minutes per consultation.”
“The value is significant. We gain greater insight into a patient’s history — leading to more accurate examinations.”
Full oversight across all your locations — without the overhead. Configured to fit your setup, not the other way around.
The platform takes the routine, so you can spend your time on what only you can do.
Yes. Medicue runs standalone or integrates with existing systems. You don’t have to replace anything to start — we adapt to your stack, not the other way around.
Most clinics are live within a few days. Medicue is cloud-based with no on-premises installation — we set everything up together, so you’re ready from day one.
CE-marked (MDR Class I), GDPR and HIPAA compliant and ORCHA Approved. Patient data is encrypted, every action is auditable, and consent is captured cleanly. Your IT team and clinical leads will find everything they need — documented, auditable, and ready for review.
Pricing scales with your setup — number of clinics, clinicians, and which features you need. We give transparent pricing on a 20-minute call. No hidden seat fees, no surprise upgrades.
Both. The platform scales from a one-location optician to a multi-country chain, configured per clinic with multilingual content across all your markets. Same product, calibrated to your size.
Yes. Most new partners start with a 90-day pilot in one or two clinics to validate fit. We help you set up the pilot, agree on success metrics up front, and review results together before you decide on rollout.
More questions?
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Twenty minutes. One conversation. We show you what Medicue would look like for your clinic — and tell you honestly whether it’s the right fit for you right now.
Running multiple clinics?
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We spend twenty minutes showing you how Medicue works and answering your questions.
